Transportation Policy

1. Order Processing Time
   All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation. Our internal fulfillment team picks, inspects, and packs every order to ensure quality before it leaves our facility. You will receive a notification as soon as your parcel is handed over to our carrier.
2. Shipping Destinations & Estimated Delivery
   We provide international shipping services to customers in the United States and Europe. Our logistics network is optimized for cross-border transit:

United States & Europe: 5 to 12 business days from the date of dispatch.
Please note that these timeframes are based on current transit volumes and our partners’ performance data.

3. Premier Logistics Partners
   To ensure safe and reliable delivery, we exclusively collaborate with premier global carriers, including DHL Express, FedEx, and UPS Priority. The selection of the specific carrier is determined by the destination and parcel weight to ensure the most efficient delivery route.
4. Comprehensive Tracking & Notifications
   Transparency is fundamental to our service. We provide automated tracking updates to your registered email address at the following milestones:

Order Dispatched: Once your parcel is scanned out of our warehouse.

In Transit: When the item arrives at major international logistics hubs.

Out for Delivery: When the parcel is assigned to your local courier for final delivery.

5. Shipping Origin & Fulfillment Center
   All inventory is owned and managed directly by Depositdrape. All orders are dispatched from our central fulfillment center in London:

Distribution Center Address: Unit 6, Parkside Industrial Estate, Grange Road, Feltham, London, TW14 8RS, United Kingdom(Note: We maintain our own physical inventory to ensure immediate availability and rapid dispatch.)

6. Delivery Guarantees & Lost Shipments
   We take full responsibility for your order until it reaches your door. In the rare event that a shipment exceeds the estimated delivery window:

Our team will immediately contact the carrier to prioritize your parcel.

If a parcel is confirmed lost in transit or remains undelivered 30 days beyond the estimate, we will issue a full refund or a free replacement at your preference. Your satisfaction and financial security are our priority.

7. Import Duties & Taxes
   For orders to the US and EU, we utilize DDP (Delivered Duty Paid) shipping methods. All applicable import duties and taxes are included in the final price at checkout. Customers will not be required to pay additional fees upon delivery.
8. Contact Information
   If you have any questions regarding your order status, our support team is available to assist:

Brand Name: Depositdrape

Company Name: WillowNest Storage Ltd

Email: storage@depositdrape.com

Phone: +44 20 7946 5823

Business Address: Unit 6, Parkside Industrial Estate, Grange Road, Feltham, London, TW14 8RS, United Kingdom.