Privacy Policy

This Privacy Policy describes how WillowNest Storage Ltd (the “Company”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.depositdrape.com (the “Site”).

As the data controller, WillowNest Storage Ltd is committed to protecting the privacy of our users in the United Kingdom, the European Union, and the United States, in accordance with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and applicable US state privacy laws.

1. Data Controller
   The entity responsible for your personal data is:
   WillowNest Storage Ltd
   Unit 6, Parkside Industrial Estate, Grange Road, Feltham, London, TW14 8RS, United Kingdom
   Email: storage@depositdrape.com
2. Information We Collect
   When you interact with the Site, we collect certain information necessary to process your transactions and provide a functional shopping experience:

Order Information: Name, billing address, shipping address, email address, and phone number.

Device Information: IP address, browser type, and interaction data collected via cookies or similar technologies to improve site functionality.

3. Payment Processing (Stripe)
   To ensure the handling of your transaction data meets global financial standards, we use Stripe as our third-party payment processor.

When you make a purchase, your payment details (such as credit/debit card numbers) are provided directly to Stripe. Their use of your personal information is governed by their own Privacy Policy. Stripe adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council. WillowNest Storage Ltd does not store your full payment card information on our servers.

4. Legal Basis for Processing
   We process your personal data based on the following legal grounds:

Contractual Necessity: To fulfil orders and provide customer support.

Legal Obligation: To comply with tax, accounting, and regulatory requirements.

Legitimate Interests: To maintain the integrity of our Site and prevent fraudulent activity.

5. Data Retention
   We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected:

Order Records: Retained for a period of 7 years to comply with UK and international statutory tax and accounting obligations.

Customer Correspondence: Retained for up to 2 years following the last interaction to provide consistent support.

Marketing Data: Retained until you exercise your right to unsubscribe or withdraw consent.

Once the retention period expires, data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

6. Information Sharing and Disclosure
   We share your personal information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

Logistics Partners: To facilitate the physical delivery of your home organisation products.

Stripe: To process your payments securely.

Regulatory Authorities: Where required by law to comply with valid legal processes.

7. Your Rights
   Depending on your location, you have the following rights regarding your personal data:

Access/Portability: The right to request copies of your data.

Correction: The right to request that we rectify inaccurate information.

Erasure: The right to request that we delete your data (subject to legal retention requirements).

Objection/Restriction: The right to object to or restrict certain processing activities.

To exercise these rights, please contact us at storage@depositdrape.com.

8. Data Security
   We implement industry-standard administrative and technical measures intended to protect the personal information under our control. While we strive to maintain robust protections, please be aware that no method of transmission over the internet or electronic storage can be identified as entirely impenetrable.
9. International Data Transfers
   As a global merchant, your information may be transferred to and processed in countries outside of your residence, including the United Kingdom and the United States. We ensure that such transfers are protected by appropriate legal safeguards, such as Standard Contractual Clauses.
10. Contact Us
    For more information about our privacy practices, or if you have questions, please contact us at:

WillowNest Storage Ltd
Unit 6, Parkside Industrial Estate, Grange Road, Feltham, London, TW14 8RS, United Kingdom
Phone: +44 20 7946 5823
Email: storage@depositdrape.com