Payment Terms

At Depositdrape, operated by WillowNest Storage Ltd, we prioritise the integrity of every transaction. This policy outlines our commitment to maintaining a robust and reliable payment environment for our customers across the United Kingdom, Europe, and the United States.

1. Secure Payment Processing
   All payments on www.depositdrape.com are processed through Stripe, a globally recognised payment infrastructure provider.

Encrypted Transactions: Stripe employs industry-standard encryption protocols (SSL/TLS) to ensure that your sensitive information remains confidential during the checkout process.

Merchant Consistency & Billing Descriptor: All financial transactions are managed by our parent company, WillowNest Storage Ltd.

No Account Required: Customers are not required to hold or create a Stripe account. All card data is handled via secure tokenization, meaning your full card details are never stored on our servers.

2. Accepted Payment Methods
   To provide a seamless checkout experience, we accept the following payment methods:

Credit/Debit Cards: Visa, Mastercard, and American Express.

Digital Wallets: Apple Pay and Google Pay.

Security Authentication: Where required (particularly for UK and EU customers), transactions may be subject to 3D Secure (SCA) authentication for added protection.

All transactions are subject to validation checks and authorisation by the card issuer. If the issuer refuses to authorise payment, we will not be liable for any delay or non-delivery.

3. Monitoring and Risk Management
   In accordance with international financial standards, payment activities are subject to regular security assessments.

Transaction Monitoring: We utilize Stripe’s advanced fraud detection systems to monitor for irregular patterns and mitigate the risk of unauthorised activity.

Data Integrity: We adhere strictly to the Payment Card Industry Data Security Standard (PCI DSS). Your payment information is processed in a siloed, secure environment managed by our payment processor.

4. Data Privacy and Cookies
   We are committed to protecting your personal data in compliance with the UK GDPR, EU GDPR, and relevant US state privacy laws.

Consent-Based Tracking: We utilise a Cookie Consent Banner. Non-essential cookies are only activated once you explicitly select “Accept” on our banner.

Privacy Commitment: For detailed information on how we collect, use, and store your data, please refer to our full Privacy Policy.

5. Order Fulfilment & Refunds
   Stock & Dispatch: Upon successful authorisation, your order will be queued for processing. As we operate our own manufacturing and distribution facility in London, we maintain full oversight of our inventory. This ensures that every order is dispatched directly from our in-house hub to provide consistent quality and rapid fulfilment.

Refund Process: In the event of a cancellation or return, refunds will be processed exclusively back to the original payment method used during checkout. Please allow 5-10 business days for the credit to appear on your statement.

6. Contact Information
   If you have any enquiries regarding your payment or notice an unrecognised charge, please contact our support team immediately before initiating a bank dispute so we can resolve the matter swiftly.

Parent Company: WillowNest Storage Ltd

Brand: Depositdrape

Email: storage@depositdrape.com

Unit 6, Parkside Industrial Estate, Grange Road, Feltham, London, TW14 8RS, United Kingdom

Telephone: +44 20 7946 5823